Terms of Service

You means the person using the Service. If you use the Service on behalf of a company, public body or other organisation, you also means that organisation, and you confirm that you are authorised to bind it. We distinguish two kinds of user:

• a Consumer is a natural person who acts mainly for purposes outside their trade, business, craft or profession, as defined in the Swedish Consumer Sales Act (2022:260) and the Distance and Off-Premises Contracts Act (2005:59) and in the equivalent law of your country of residence;
• a Business Customer is anyone who is not a Consumer, including a sole trader acting within their trade and any organisation.

Some provisions apply only to Business Customers and say so. Where a provision would limit a right that mandatory law gives a Consumer, that provision applies to Consumers only to the extent the law allows.

Subject to mandatory law, conflicting documents apply in this order: (1) an Enterprise Agreement or Order Form signed by both parties; (2) your accepted Order and product-specific terms presented when you ordered; (3) these Terms; (4) the Documentation. Annex B prevails on the processing it covers unless a separately agreed DPA applies, and mandatory transfer clauses prevail over conflicting contractual terms. The plan limits, price and material product description shown when you order form part of your Order. Later edits to the pricing page or Documentation do not retrospectively change it; section 22 governs changes.

These Terms cover a future Product only where we offer it under these Terms. Any additional terms will be presented before you order or enable the affected Product or feature. Describing a possible future feature does not promise its release or include it in a Plan.

These Terms are written in English. If we provide a translation, the English version prevails to the extent the law of your country permits.

You must be at least 18 years old, or the age of majority where you live if that is higher, to create an Account or to buy from us. If you use the Service for an Organisation, you confirm that you have authority to accept these Terms on its behalf.

• You must provide accurate, current information, including a working email address that you control, and keep it up to date in the account portal.
• Take reasonable care to keep your credentials confidential and use the security controls available for your Account. Tell us promptly if you suspect compromise. You are responsible for activity you authorise; you are not automatically responsible for every unauthorised action merely because it occurred before you reported it. Responsibility for losses is determined by the facts and applicable law.
• If you suspect unauthorised access to your Account, tell us at once at security@neo-built.com and change your credentials.
• You may hold one Account per person. A Free Grant is limited to one per person, and you may not create additional Accounts to obtain more.
• You may not share, sell or transfer your Account, a Seat or an Automation Key except as these Terms or your Plan expressly allow.

An Organisation designates one or more managers (owner, administrator or BIM manager roles). Membership creation, invitation, removal and leaving are currently handled through assisted sales or administration. In the Account portal, authorised managers can assign, release and reassign existing Seats and see members' names, roles, Seat and activation state, and the status of the Organisation's licences. The member directory does not expose member email addresses. If you join an Organisation, you accept that its managers can see and control those listed organisation facts. The Organisation is responsible for its managers' actions and for having a lawful basis to give us its members' details.

The sign-in screen shows the methods currently enabled, which may include a password, passkey, Google, Microsoft, Apple or your Organisation's single sign-on. Availability depends on the service and your Organisation's configuration. Third-party sign-in is subject to that provider's terms. The Privacy Policy describes the identity and profile information we receive.

We grant you a limited, revocable licence to view and use the Website and its content for your personal use or the internal business purposes of your Organisation. You may not copy, mirror, scrape, frame or systematically extract content from the Website, use automated tools to access it other than ordinary search-engine indexing, probe or disrupt its infrastructure, or use it for any unlawful purpose.

We take care to keep the Website accurate, but product capabilities, availability and prices can change. The pricing page and the checkout state the terms of an Order at the time you place it; section 9 explains how prices and plans change afterwards. The Website may link to third-party sites that we do not control and are not responsible for.

Subject to the Agreement and payment of applicable Fees, we grant you a non-exclusive licence to install and use the Software in executable form, on the machines and Seats included in your Plan, for the licensed period. You may use it for your business, including paid professional work and deliverables for clients, or for personal use. You may share your Outputs without purchasing a licence for their recipients; using the Software itself requires an appropriate licence. The licence is non-transferable and non-sublicensable except as these Terms, third-party licences or mandatory law permit, and may be terminated under section 11. We and our licensors retain rights in the Software.

• Named Seats. A Seat belongs to one named person. It may be active on the number of machines stated for the Plan on the pricing page or in your Order, and that person may deactivate their own machines in the account portal.
• Organisation-owned Seats. Seats bought by an Organisation belong to it. Managers may reassign a Seat to another member, which deactivates the previous holder's machines. Each Seat may change hands once every 30 days, which is what stops a pool being rotated among more people than it was bought for.
• Team plans. From 5 Seats, Pro and Ultra capabilities are sold as Team Seats owned by the Organisation, in the seat bands published on the pricing page. Seat bands are calculated on the total number of Seats across both classes.
• Floating pools. A floating pool licenses concurrent use rather than named people. The Software takes a short-lived lease from the pool when a member starts a session, refreshes it while the session runs, and returns it when the session ends or after the idle period stated in the Documentation. You may not use technical measures to hold leases you are not actively using.
• Automation Keys. Headless and scripted use is licensed per pipeline through an Automation Key. A key is shown once and stored by us only as a hash. You must keep it confidential, use it only for the pipelines it was bought for, and rotate it if it may have been exposed. An Automation Key never consumes a human Seat and may not be used to replace one.
• Offline and air-gapped licensing. Where a Plan includes it, we can arrange licensing for machines that cannot reach the Licensing Services, on the terms stated in your Order.
• Machines. A machine is a physical or virtual Windows installation. Cloning, snapshotting or resetting a machine to circumvent activation limits is a breach of this licence.

• Prism Free. The Free tier of Paramora Prism™ runs for 30 days from the day you verify your Account, on one machine, and is limited to 10,000 elements per export from a source model of 25 MiB or less, in the formats stated on the pricing page. Commercial use is allowed. It is supported by the Documentation and the community rather than by a support commitment.
• Evaluation pilots. An Organisation evaluating a Team or Enterprise plan may be offered a pilot of up to 10 Seats for 30 days, arranged through sales. A pilot is for evaluation only and ends automatically unless converted to a paid Plan.
• Academic grants. We may issue verified, time-limited academic grants to students, teachers and researchers for non-commercial use. We may ask for proof of eligibility, and a grant ends when eligibility ends.
• Individual premium evaluation. Where available, a verified account may explicitly start one 14-day Pro or Ultra evaluation without a payment card. The chosen tier and original expiry are fixed at activation; repeated requests do not restart the clock. Outputs have no evaluation watermark or small-model evaluation caps, subject to ordinary technical limits and supported formats. This does not provision floating pools, air-gapped licensing or enterprise deployment. No subscription or automatic charge begins when it ends. Written exports and separate valid entitlements remain intact; evaluation time does not qualify as paid service for a perpetual fallback. Support may authorize and audit an extension for a documented installation or compatibility blocker.
• We may change the limits of Free Grants, decline to issue them, or withdraw one that is being misused, on notice to you. Free Grants are provided without charge, so the warranties in section 18 and the indemnity in section 19 do not apply to them, subject always to the rights of Consumers under mandatory law.

We sometimes make pre-release builds available, including builds that are marked as unsigned previews. They are provided for evaluation, may contain defects, may change or be withdrawn without notice, and may be less secure than a production release. Use them only on data you can afford to lose, and do not rely on them for project deliverables. The Website tells you when a download is a preview and shows the checksum you should verify.

The Software verifies its entitlement with the Licensing Services when it activates, at intervals while it runs, and when it downloads components. Outside the offline grace period stated in the Documentation for your Plan, or an offline licence arranged under your Order, the Software needs periodic access to the Licensing Services to keep working. We may refuse or revoke activation where an Account is suspended, a Seat is over-allocated, a payment is overdue after notice, or a credential has been compromised. You may not interfere with, disable or circumvent entitlement checks, activation limits, leases or component verification.

• Paramora Prism™ is a plugin for Autodesk Navisworks Manage and requires a validly licensed copy of the Navisworks versions listed in the Documentation, running on the Windows versions listed there. You are responsible for obtaining and complying with those licences.
• Neobuilt is not affiliated with, endorsed by or sponsored by Autodesk, Inc. or Microsoft Corporation. Autodesk and Navisworks are trademarks of Autodesk, Inc.; Microsoft and Windows are trademarks of Microsoft Corporation.
• The Software includes open-source and other third-party components, listed in the third-party notices shipped with the Software. Those components are licensed under their own terms, which govern them to the extent they conflict with these Terms, and nothing in these Terms restricts a right those licences grant you.

• Paramora Prism™ is downloaded from the Website and installed by a signed installer. After you sign in, its delivery client obtains the entitlement for your Plan and downloads only the signed components that Plan includes. Production releases are code-signed; the Website shows a warning when a build is not.
• Updates may change features subject to section 22 and any mandatory conformity and security-update obligations. We may require a supported version where reasonably necessary for compatibility or security and will give advance notice of an end of support. Plans that expressly include update-channel pinning may use the designated release for its stated support period. An update does not remove an earned perpetual fallback licence.

If you have paid for a Subscription to Paramora Prism™ for 12 consecutive months and the Subscription then lapses other than through termination for breach, you keep a perpetual, non-exclusive licence to use the version of the Software that was current 12 months before the lapse, at the lowest tier you held continuously during those 12 months, for the same number of Seats and machines. The fallback licence applies to Organisation-owned Team Seats as well as individual Seats. It does not include updates, new features, Automation Keys, floating pools or support, and it remains subject to these Terms. The fallback version continues to validate through the Licensing Services; if we ever discontinue the services needed to validate it, we will provide a reasonable alternative means of validation so that the licence keeps working.

We may use the entitlement data the Licensing Services already collect to verify that your use stays within your Plan. If we find material use beyond your Plan, we will tell you and you will bring your licences into line within 30 days by buying the additional Seats or Plan at the then-current price. Any further audit right applies only where an Enterprise Agreement provides for it.

Our desktop Software processes your Models on your own computer. Opening, converting or reviewing a Model does not upload it to us, and we do not receive your Models unless you deliberately send them to support. You are responsible for having the rights you need in your Models, for the confidentiality obligations attached to them, and for keeping your own backups.

As between you and us, you retain your rights in your Models and in the Outputs produced from them. We do not acquire ownership of those materials or claim rights in them merely because you use the Software. Rights in third-party source material remain with their owners; these Terms do not guarantee that an Output qualifies for copyright protection or transfer rights that you do not hold. You may use and share Outputs, including commercially, subject to those underlying rights. Software-identifying metadata in Outputs may be kept or removed unless an applicable third-party licence requires a notice to remain.

You choose whether to provide Diagnostics or a sample Model to support through an agreed channel. Review it first: it may include file names, paths, model statistics, personal data or client information. Remove credentials and material we do not need. You permit us to copy and examine the material only as needed to investigate and resolve your request, using service providers bound by confidentiality where necessary. We treat it as confidential and handle retention as described in the Privacy Policy. If it includes personal data we process on your Organisation's behalf, Annex B applies to that processing.

We do not use your Models, Outputs or Diagnostics to train machine-learning models, and we do not allow any third party to do so.

If you voluntarily provide suggestions, you permit us to use those suggestions to develop and improve our Products without payment. This permission does not transfer ownership of your Models or Outputs, override confidentiality or data-protection obligations, or authorise us to use third-party material you cannot license. We are not obliged to implement a suggestion.

Prices are stated on the pricing page or in your Order, in US dollars unless stated otherwise. Prices for Business Customers exclude VAT, GST, sales tax and similar taxes, which are added at checkout or on the invoice. If you buy as a Consumer, the checkout shows the total price including applicable VAT before you confirm the Order. Our payment provider may present prices in your local currency; the amount and exchange rate shown at checkout are the ones you pay.

• Card and other online payments are processed by Stripe under its own terms. Your card details go to Stripe and never reach us. By providing a payment method you authorise us and Stripe to charge it for the Fees when they fall due, including renewals, and to update it through the card network's account-updater service.
• Invoiced Orders are due 30 days from the invoice date unless the Order says otherwise. You may quote a purchase-order number, but a purchase order's terms do not form part of the Agreement.
• If you believe an invoice is wrong, tell us promptly so we can investigate, preferably within 30 days. This administrative request does not shorten a statutory time limit or waive a right to challenge an incorrect charge. Undisputed amounts remain payable on time.

• A self-service monthly Subscription renews each month, at the price applicable under these Terms, until you cancel it. An annual Subscription renews each year where you explicitly authorize renewal during checkout or in the Order. We record your purchasing capacity and renewal consent. Before renewal, we provide the required advance written reminder with the renewal date, amount, currency and cancellation instructions. If we cannot verify the required reminder, we stop the next renewal and preserve the period already paid for. You can cancel at any time in the account portal or by writing to us; cancellation takes effect at the end of the period already paid for, and you keep access until then, except where mandatory law gives you an earlier termination right.
• Where the Swedish Act on Consumer Protection in Automatic Renewal of Contracts (2014:1449) applies, we must give a written reminder no later than one month before the last date on which you must cancel to avoid renewal. The reminder explains the renewal and how to cancel. If we fail to give the required reminder, you may terminate with immediate effect, or at the end of the original term if that term has not yet expired. The Act has exceptions, including where the renewed contract can be ended within three months of notice; any additional mandatory rights still apply.
• If we raise the price of your Plan, the new price applies from the next renewal after we have given you at least 30 days' notice. If you do not accept the new price, cancel before the renewal and nothing more is charged.
• You may upgrade at any time; we credit the unused part of the current period against the new Plan. Downgrades and reductions in Seats take effect at the next renewal.

You are responsible for the taxes that apply to your purchase, other than taxes on our income. Business Customers in the EU who provide a valid VAT number may be invoiced under the reverse-charge mechanism. If law requires you to withhold tax from a payment to us, you will increase the payment so that we receive the full amount we would have received without the withholding, except where you are a Consumer.

If a payment fails or an invoice is not paid when due, we will notify you and give you at least 14 days to pay. If it remains unpaid we may suspend the affected Plan until payment is received, and, for Business Customers, charge interest under the Swedish Interest Act (1975:635) from the due date and the statutory reminder fee and collection costs. Consumers are charged only the interest and fees that Swedish consumer law allows.

Consumers have the withdrawal rights in section 10 and statutory remedies for failure to supply or non-conforming digital content or services. Otherwise, Fees are non-refundable except where the Agreement or applicable law provides a refund, or we agree to one.

A quote is valid for 30 days unless it says otherwise. Enterprise, floating-pool and multi-year pricing is agreed in an Order Form and invoiced yearly in advance unless the Order Form says otherwise.

The Agreement starts when you first accept these Terms and continues until it is terminated under this section. Each Subscription runs for its billing period and renews as described in section 9.

You may stop using the Service, cancel a Subscription with effect from the end of its paid period, or request Account deletion in the account portal. A deletion request does not itself cancel a Subscription or immediately erase the Account. Cancel chargeable subscriptions in Billing or contact us to arrange cancellation; we coordinate outstanding billing, organisation ownership and any earned fallback licence before completing deletion. These steps do not remove your statutory data-protection rights or response deadlines. Consumers also have the withdrawal and termination rights in sections 10 and 22.

• We may terminate the Agreement or any Plan if you materially breach it and do not cure the breach within 14 days after we notify you.
• We may suspend or terminate immediately, with notice as soon as reasonably possible, where the breach cannot be cured, where you circumvent licensing or technical protections, use the Service unlawfully, threaten the security or integrity of the Service or other users, or where a payment remains unpaid after the notice in section 9.
• We may suspend or terminate where the law, a court or an authority requires us to.
• We may end a Free Grant, a pilot or a preview at any time on notice.
• If we discontinue a Product, we will give paid customers at least 90 days' notice and refund any prepaid Fees for the period after discontinuation. The perpetual fallback licence in section 5 survives discontinuation.

A suspension is proportionate to the problem, is lifted as soon as the problem is resolved, and does not extend the Term or reduce the Fees, except that we refund prepaid Fees for any period during which a suspension was caused by our error.

When the Agreement or a Plan ends, the licences under it end, other than a perpetual fallback licence, which survives unless we terminated for your breach. You must stop using the affected Software and, if we ask, confirm that you have uninstalled it. Your Account, your Outputs and your Models are unaffected: Outputs and Models are on your own systems, and your Account remains available for invoices and for the Products you still hold until you delete it. Sections that by their nature should survive, including sections 7, 9, 15, 16, 18 to 20, 23 and 24, survive termination.

Our Privacy Policy explains the personal data we process for our own account, licensing, security, sales and legal-compliance purposes, for which we are a controller. Annex B separately covers processing we carry out on an Organisation's documented instructions. Roles depend on the purpose of the processing, not simply on who supplied a record.

Where we maintain an Organisation's member directory, roles or Seat assignments on its documented instructions, or handle personal data in a support sample on its behalf, we act as processor under Annex B. The Organisation must have authority and a lawful basis for those instructions and give its members the required information. Our own account authentication, fraud prevention, licence enforcement, invoicing and legal records remain controller processing described in the Privacy Policy.

The Privacy Policy identifies service providers and separately explains independent-controller services. A provider is our sub-processor only for processing on an Organisation's behalf. For that processing, Annex B governs authorisation, advance notice of additions or replacements, and the Organisation's right to object.

Local Model processing does not by itself give Neobuilt access to personal data in the Model or make us its processor. Your role may be controller or processor for your own client, depending on your instructions and purposes. Before sending personal data in a support sample, confirm that you are authorised to do so and agree any necessary processing instructions with us.

The Service, including the Software, the Website, the Documentation, the Licensing Services and all improvements, is owned by Neobuilt and its licensors and protected by copyright, trade-secret, trademark and other laws. Apart from the licences expressly granted in the Agreement, no right is granted to you by implication or otherwise.

Neobuilt, Paramora™, Paramora Prism™ and the associated logos are trademarks or trade names of Neobuilt. You may not use them without our prior written permission, except to refer to the Products truthfully. Other names and marks belong to their owners.

If you believe that content on the Website or in a Product infringes your intellectual-property rights, write to support@neo-built.com with your contact details, a description of the work and of the material you believe infringes it, where it appears, and a statement that you believe in good faith that the use is unauthorised. We investigate every complete notice.

We will not use your name or logo in marketing without your prior written consent, and you will not represent that we endorse you.

For a paid Plan, we warrant to Business Customers that during the Term the Software will perform materially in accordance with its Documentation. If it does not, and you notify us with enough detail to reproduce the problem, we will use reasonable efforts to correct it or provide a workaround. If we cannot do so within a reasonable time, either party may terminate the affected Plan and we will refund the Fees prepaid for the period after termination. This is your sole remedy for breach of the warranty. The warranty does not cover Free Grants, previews, defects caused by use outside the Documentation, unsupported environments, modifications not made by us, third-party components or your Models.

If you are a Consumer, the Software must conform to the contract as the Consumer Sales Act (2022:260) and the law of your country of residence require, and you have the statutory remedies of repair, price reduction, termination and, where applicable, damages. Nothing in these Terms excludes or limits those rights. Tell us about a lack of conformity within a reasonable time after you notice it, and we will put it right.

Except as expressly stated in this section or in an Enterprise Agreement, and to the fullest extent permitted by law, the Service is provided as is and as available, and we disclaim all other warranties and conditions, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy of Outputs, or that the Service will be uninterrupted, error-free or secure against every threat. This disclaimer does not apply to Consumers to the extent that mandatory law prevents it.

We will defend a Business Customer on a paid Plan against any third-party claim alleging that the Software, as we provide it and when used in accordance with the Agreement, infringes a patent, copyright, trademark or trade secret enforceable in the European Economic Area, the United Kingdom, Switzerland or the United States, and we will pay the damages and costs finally awarded or agreed in settlement. If such a claim is made or appears likely, we may procure the right for you to continue using the Software, modify or replace it so that it no longer infringes, or, if neither is commercially reasonable, terminate the affected licence and refund the Fees prepaid for the period after termination. We have no obligation for claims arising from your Models or other Customer Content, from modifications not made by us, from combination with products or data we did not supply, from use after we told you to stop, from use in breach of the Agreement, or from Free Grants or previews. This section states our entire liability for third-party intellectual-property claims.

If you are a Business Customer, you will defend us and our affiliates, officers, employees and contractors against any third-party claim arising from your Models or other Customer Content, from your use of the Service in breach of the Agreement or of the law, or from a dispute between you and a member of your Organisation, and pay the damages and costs finally awarded or agreed in settlement.

The indemnified party must notify the indemnifying party promptly of the claim, give it sole control of the defence and settlement, and provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle a claim in a way that imposes obligations on, or admits fault by, the indemnified party without its consent, which may not be unreasonably withheld.

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, for liability under mandatory product-liability law, for a Consumer's statutory rights, or for any other liability that cannot be excluded or limited by law.

If you are a Consumer, our liability and your remedies are determined by applicable consumer law. The business exclusions, financial cap and contractual claim deadline below do not apply to you. Any legal rules about causation, mitigation and loss for which you are responsible apply without reducing your mandatory rights.

• Subject to the paragraph on what we do not exclude, neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business, anticipated savings, goodwill or data (other than the reasonable cost of restoring data from a backup), or for the cost of procuring substitute products, however arising and even if advised of the possibility.
• Subject to the same paragraph, each party's total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort, under statute or otherwise, is limited to the greater of (a) the Fees you paid or owed for the Service in the 12 months before the event giving rise to the claim and (b) 100 US dollars.
• The cap does not apply to our obligations under section 19 (indemnification), to your obligation to pay Fees, or to a party's breach of section 15 (confidentiality).
• To the extent the law allows, a claim under the Agreement must be brought within 12 months after the claimant knew or should reasonably have known of the facts giving rise to it.

The Fees reflect this allocation of risk, and the limitations in this section apply even if a remedy fails of its essential purpose.

• We may change these Terms, for example to reflect new Products or features, changes in the law or in our providers, or to correct errors. The current version, its effective date and the date of the last change are shown at the top of this page, and we keep earlier versions available on request.
• For a material change we give at least 30 days' advance notice explaining the change, its reason, effective date and your options. We use a verified durable delivery channel, such as an email you can retain unchanged, where law or your Order requires it; posting on a changeable webpage alone is not a substitute, and the change does not take effect until the required notice has been sent through that channel. A shorter period applies only where law requires it or the change benefits you without imposing a new obligation.
• For Business Customers, a notified change applies at renewal unless you expressly accept earlier application. For Consumers, a material change requires your agreement unless applicable law permits it on the stated basis. You may reject the change and cancel before it takes effect; if an agreed change ends a paid period early, we refund the unused prepaid Fees. Silence or continued use alone does not waive mandatory Consumer rights. No change applies retrospectively to an existing dispute.

We may change the Service for a valid reason, such as maintaining security, meeting legal requirements, adapting to supported operating systems or host software, or improving functionality. For Consumers receiving digital content or services continuously, changes beyond those necessary to maintain conformity are made without additional cost and with clear information. If a change adversely affects access or use to more than a minor extent, we give reasonable advance notice in a durable medium describing the change, its date and the right to terminate. You may terminate without charge within 30 days after receiving that information or after the change, whichever is later, unless you can retain the unchanged, conforming Service without extra cost. We provide the refunds required by law. Business Customers may terminate and receive unused prepaid Fees if a change materially reduces their paid Plan's agreed core functionality. Urgent security work does not displace mandatory notice or remedy requirements.

The Agreement and any non-contractual obligation arising from it are governed by the law of Sweden, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a Consumer resident in another country, you also keep the protection of the mandatory rules of the law of that country.

Most problems are solved quickly. Write to support@neo-built.com for product matters or billing@neo-built.com for billing matters and we will respond within 10 business days. Business Customers agree that, before starting proceedings other than for urgent injunctive relief, senior representatives of both parties will try in good faith to resolve the dispute for 30 days after one party asks in writing.

• You may bring proceedings in the courts of Sweden or, if you live in another EU or EEA country, in the courts of that country. We may bring proceedings against you only in the courts of the country where you live.
• If we cannot resolve a complaint, you may refer it to Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes, Box 174, 101 23 Stockholm, Sweden, www.arn.se, subject to its eligibility rules, time limits and application fee. We undertake to take part in ARN proceedings and follow its recommendations. You can also seek guidance from Konsumentverket or, for an eligible cross-border dispute, the European Consumer Centre in your country. This does not prevent you from going to court.
• The European Commission's online dispute-resolution platform was discontinued in July 2025 and can no longer be used.

Any dispute between us and a Business Customer that is not resolved under the paragraph above is subject to the exclusive jurisdiction of the courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance, unless an Enterprise Agreement provides for arbitration under the Arbitration Rules of the SCC Arbitration Institute. Either party may seek injunctive or other urgent relief in any competent court to protect its intellectual property or Confidential Information.